Help center

Open a tool, add your file, and run it. Most tools work right in your browser and finish in seconds. When it is done you get a preview and a download.

No. The everyday tools are free and need no sign-in. You only sign in to buy credits or go Pro, which cover the heavier conversion tools.

Any modern browser on phone, tablet or desktop, including Chrome, Safari, Firefox and Edge. dcloud is built phone-first, so it works well on a small screen.

Most tools (merge, split, rotate, organize, edit, fill and sign, and more) run entirely in your browser, so your files never leave your device. Converting Office files is the exception: it needs a quick, secure upload.

Each tool says so on its page and on its button. A green "Runs on your device" badge means nothing is uploaded. An amber "Uploads to convert" badge means a secure upload is needed.

No. Files sent for conversion are processed and removed straight after. Files handled in your browser are never sent to us at all.

Merge, split, rotate, reorder and delete pages, add page numbers, watermark, edit text and drawings, fill and sign, and convert to and from Word, Excel and PowerPoint.

It may be password-protected or corrupted. Remove the password, or re-save the file, and try again.

Large jobs work but can be slow on older phones. Office file conversion is capped at 50 MB per file.

Every light tool that runs in your browser. You only pay for heavier conversions that run on our servers.

Buy a small bundle of credits and spend a few per job, only when you use a paid tool. There is no subscription and credits do not expire.

Unlimited use of the paid tools, with no per-file charges. It renews automatically and you can cancel anytime from your account page, keeping access until the end of your paid period.

By mobile money or card, secured by Paystack. You can save a card for one-click top-ups.

Go to your account page and open the Security section.

Email us at help@dcloud.app and we will remove your account and any stored data.