Privacy
Last updated 10 July 2026
Plain-language summary of what we do, and do not do, with your files and data.
The short version
Most dcloud tools run entirely in your browser, so your files never reach us. The few tools that convert Office files need a short, secure upload, and those files are deleted right after they are converted. We do not sell your data.
Your files
Tools like merge, split, rotate, organize, watermark, page numbers, edit and sign run on your device. The file stays in your browser and is never sent to us. Converting Word, Excel and PowerPoint files is the exception: the file is uploaded over a secure connection, converted, and removed straight after. We do not keep a copy and we do not read the contents.
Account information
If you create an account we store your email address, your name if you give one, and a securely hashed password. This lets you sign in, buy credits, and manage a Pro plan. You can update these details from your account page.
Payments
Payments are handled by Paystack. We never see or store your full card number. If you choose to save a card for faster top-ups, we store only a secure token from Paystack, not the card details themselves. We keep a record of your purchases and credit balance so your account works.
Cookies and local storage
When you sign in, we set a secure, httpOnly cookie so you stay signed in. Your browser also remembers small preferences locally, such as your light or dark theme. We keep tracking to a minimum and do not use your data for advertising.
Who we share data with
We share only what is needed to run the service: Paystack to process payments, and our own conversion service for Office-to-PDF jobs. We do not sell or rent your personal data to anyone.
Your choices
You can view or update your details on your account page, and you can ask us to delete your account and any stored data at any time. Email us at help@dcloud.app and we will take care of it.
Changes to this policy
We may update this policy as dcloud grows. When we make a meaningful change we will update the date above. Questions? Get in touch at help@dcloud.app.